End-to-end delivery management with a dedicated Delivery account, location updates during active deliveries, and notifications for supported delivery events.
From order creation to delivery confirmation — every step is tracked, logged, and visible to admin, driver, and customer.
Drivers use the Delivery account within Sync. It provides the delivery workflow for orders assigned to that account; it is not a separately shipped driver app.
Delivery users enter the delivery workflow with access appropriate to their account.
Review assigned orders and the details needed to complete the delivery workflow.
Update orders through the supported delivery statuses as the work progresses.
The Delivery account can collect location during an active delivery when permission and a connection are available. It is an operational aid, not a guaranteed public live-tracking service.
Use Orders and Delivery accounts to coordinate delivery work for your restaurant. Features and permissions available to a user depend on the account setup.
Use the actual order statuses to coordinate the delivery workflow.
Review the customer and delivery information attached to the assigned order.
Drivers use the Delivery account for orders assigned to them.
Order alerts can help staff notice activity when supported by the device, permissions, and connection.
For non-channel orders, staff can share the order tracking link so a customer can follow order status and open the tracking QR.
Drivers use their delivery account to work on assigned orders.
Use Pending, In Progress, Done, Out for Delivery, Delivered, and Cancelled to record the current workflow state.
Delivery users work from the Delivery account assigned to them; available assignment controls depend on the account setup.
Staff update the order to Delivered when the delivery workflow is complete.
Preview the planned delivery workflow, then join the waitlist for launch updates and early access.