We typically have your restaurant live the same day you contact us — usually within a few hours. Our team handles everything: menu setup, branding, QR codes, and all integrations. You don't need to do anything technical.

None at all. We handle the full setup for you. After you're live, managing your menu, orders, and settings is simple — the dashboard is designed for restaurant owners, not developers. No coding, no technical setup on your end.

Absolutely. Once you're set up, you have full control over your menu, categories, prices, images, and availability — all from your dashboard. Changes go live instantly. You never need to contact us just to update a price or add a new dish.

We give you a unique web app link and a Telegram bot link — both branded to your restaurant. You also get QR codes for your tables and printed materials. Share the links anywhere: WhatsApp, Instagram bio, printed menus, or table stands. No app store required.

Sync supports online payments through ShamCash and banking services, as well as cash on delivery. Online payment is available everywhere, and cash on delivery is available for orders in Damascus. We're continuously adding more payment options.

Sync keeps working. The app caches your menu and order data locally, so you can still take and manage orders even without an internet connection. Any orders created offline are queued and automatically sync to the server the moment your connection returns — nothing is lost.

Your customers open your restaurant's Telegram bot link, pick their language, browse the menu, build a cart, and place an order — all inside Telegram without downloading anything. The bot is AI-powered and can understand natural language, answer questions about the menu, and guide customers through checkout.

The moment a customer places an order, you get a push notification on your device — even if the app is closed. Orders appear instantly on your live dashboard. You can also set up kitchen section displays so the right team sees the right orders automatically.

Yes, genuinely free — no credit card, no trial period. The Free plan gives you order management, products & categories, QR code menus, kitchen sections, delivery tracking, and basic analytics with no time limit. You upgrade to Premium when you need unlimited orders, tables & reservations, the Telegram bot, Marketing Studio, or AI capabilities.

Yes. You can upgrade, downgrade, or cancel at any time. There are no long-term contracts. If you cancel a paid plan, your account drops back to Free — your data and menu stay intact, only the advanced features become locked.

Free covers your core daily operations: order management, products & categories, QR code menus, kitchen sections, delivery tracking, and basic analytics — up to 50 orders/month, no credit card needed. Premium ($50/month, first month free) unlocks unlimited orders, the Telegram ordering bot, tables & reservations, advanced analytics, Marketing Studio, AI capabilities, banners, and promotions.

A PWA (Progressive Web App) is a website that installs on your phone like a real app. Your customers just open your restaurant link in their browser and tap "Add to Home Screen" — no App Store, no Play Store, no download. It works like a full native app with push notifications and offline support.

Sync is built with Flutter and works natively on Android (API 21+), iOS (11+), Web, and Windows. As a PWA it runs in any modern browser. Your customers can order from any device — phone, tablet, or desktop.

Yes. All data is encrypted in transit and at rest. Authentication uses secure tokens with multi-layer session management, including a cookie backup system that keeps sessions alive even through iOS Safari's aggressive memory clearing. Your menu, orders, and customer data are yours and are never shared.

On the Premium plan, Sync's AI (powered by Gemini) gives your customers a natural-language ordering experience through the Telegram bot, auto-generates menu item descriptions, provides AI-powered search, and surfaces smart insights about your orders and customer behaviour right in your dashboard.