FAQ
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Straight answers about what Sync is, what is implemented today, and what closed testing is still validating.
Sync is a restaurant SaaS platform that connects the restaurant’s internal operations with its own branded customer ordering experience. The team runs orders, menus, kitchen, delivery, tables, reservations, staff and reporting in Sync, and customers order through the restaurant’s own link or QR code.
Restaurant operationsCustomer orderingOne system
Sync is especially suited to restaurants that run in-house service and also take direct delivery or online orders, because that is where one connected system matters most. All restaurant types are welcome in the closed beta.
Sync is fully implemented across its current beta scope and is undergoing closed testing. It has not yet been commercially launched or validated through day-to-day restaurant use. Testers are using the product and giving feedback, but Sync has no real restaurant customers or paying customers yet. Pricing, onboarding and go-to-market are still being validated.
Implemented is not the same as commercially validated
No. Customers can browse more than one restaurant in Sync, but the expected entry point is your restaurant’s own link, QR code or campaign. It opens your restaurant’s page and menu directly, with your identity, rather than a list of competing restaurants.
Sync is in closed testing in Syria. It has not been publicly activated, and public access is not available yet.
🌍 Closed testing in Syria
Arabic, with a right-to-left layout, and English. Both are supported across the restaurant team’s workspace and the customer ordering experience.
Sync is in closed testing and is not yet available to the public. Join the waitlist to request a place in the closed beta; our team replies within 24 hours and supports onboarding directly.
📝 Team-assisted onboarding for accepted beta restaurants
No. Setup in the closed beta is team-assisted: our team works with you directly on menus, roles and configuration. Onboarding is one of the things closed testing is helping us validate.
Yes. Authorized team members manage menus, categories, products, prices, images and availability in Sync, and the customer ordering experience reads the same configuration.
Current beta capability
Yes. Sync’s delivery workflow is built for restaurant-operated drivers. Managers assign orders to drivers, who work from a dedicated Delivery account, and location is shared during eligible active deliveries. Sync does not provide drivers or connect to third-party delivery services.
Through your restaurant’s own link, QR code, campaign or a shared product or menu link. Each one opens your restaurant’s page and menu directly. Customers can also browse other restaurants in Sync, but your own link is the expected entry point.
Restaurant linkQR codeCampaigns
No. Customers can order as guests and can later claim those orders into an account. Telegram is optional: customers can use it to sign in, or connect a single guest order to Telegram to receive updates, receipts and restaurant replies.
Background push notifications on supported devices and browsers, with an in-app fallback when push isn’t available. Availability and background behavior depend on platform support, permissions, installation state, account configuration, and connectivity.
Authorized teams can define a sales channel, commission rate, and channel-specific pricing. Orders attributed to that channel can show commission and expected net revenue. This models the economics inside Sync; it does not claim direct marketplace listing publication or an automated external order-feed integration.
Sales ChannelsCommissionNet Revenue
Sales channels let you choose how prices appear on each channel: keep the same price, apply a markup, or gross up so the commission is covered. Sync shows the expected net revenue for each attributed order, so the margin is visible before you decide.
Same priceMarkupGross-up
Sync’s current price is $50 / month per restaurant. It is a flat monthly subscription with no percentage commission on direct orders. Pricing is being validated during closed testing and may be adjusted before public launch based on real restaurant feedback.
Flat subscriptionNo commission on direct orders
No. Sync does not take a percentage cut of direct orders placed through your restaurant’s own link, QR code or menu. The subscription is a fixed monthly fee per restaurant.
Not yet. Sync is in closed testing and has not been commercially launched, so it cannot be purchased or activated publicly. Join the waitlist to take part in closed testing.
The product scope is implemented. What closed testing still has to establish is how Sync performs in real restaurant operations: adoption, onboarding, pricing and willingness to pay, retention, and go-to-market. We do not yet have measured results for any of these.
Selected workflows keep working on each supported device when a recoverable session and cached data are available, including cash orders taken by owners, floor managers and cashiers. Not every action works offline. Devices do not synchronize directly with one another while offline. Each device queues its own supported changes, and after reconnection those changes are reconciled against the server. If separate devices made conflicting changes, the conflict stays visible in Sync Center until an authorized manager resolves it.
📡 Offline support depends on the page, the role, cached data and an active session
No download is required. Customers open your restaurant link in their browser and can install it to their home screen as a Progressive Web App (PWA), without an app store. Notification and offline support vary by device and browser.
📲 No app store. Just share a link.
The closed beta targets Android API 24+, iOS 15.0+, Windows 10+, and supported modern browsers. Installed-web push on iOS and iPadOS requires version 16.4 or later.
🤖 Android🍎 iOS🌐 Web🪟 Windows
Security by design — Role-based access controls, authenticated sessions, encrypted network traffic, and permission boundaries help protect restaurant data. Additional security hardening is ongoing during closed beta, and no online system can be guaranteed completely secure.
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