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Customer Experience

Your restaurant’s own digital space.

Customers reach your restaurant through its own link, QR code, campaign or a shared menu link, and land directly on your restaurant page. They browse, order, check out, follow delivery and come back, all under your restaurant’s name and identity.

Interface illustrations · Sample data
Current beta capability The full customer journey below is implemented and in closed testing. Real restaurant usage and commercial performance have not been validated yet.
From your link to their next order
01ArriveRestaurant link, QR code or campaign
02BrowseRestaurant page, menu, search and categories
03BuildCustomize items, add notes, review the cart
04Check outPayment choice and confirmation
05FollowStatus, delivery tracking and receipts
06ReturnAccount, history, favorites and quick reorder

Customers can also discover other restaurants through Sync, but most journeys are expected to start from the restaurant itself. That entry takes the customer straight into your restaurant’s branded experience, rather than a listing inside a marketplace.

Explore the customer journey

One customer journey, five connected stages.

Open a stage to see what customers can do. Every stage is implemented in the current beta; the visuals beside it are interface illustrations with sample data.

📋

Arrive at your restaurant

From its own link, QR code or campaign
Current beta capability ▼
Restaurant landing page
Opening hours & open/closed status
Location, map, and delivery zones
Delivery fees and minimum order details
Offers, featured items, and announcements
Contact details and restaurant story
Restaurant-specific link and QR entry
Arabic and English language selection
Full menu browsing
Category filters and search
Item details, calories, and ingredients
Item customization and options
Notes and special instructions
Multi-image product gallery
Smart cart with notes
Shareable product and menu links
Review cart and item options
Payment choice at checkout; no stored cards
Order confirmation and status access
Receipt access and sharing
Ratings and customer feedback
Order notes and special instructions
Arabic and English language selection
Guest checkout, with guest orders claimable into an account later
Order-status timeline
Current status and preparation updates
Driver location during an active delivery, when available
Optional Telegram updates, receipts and restaurant replies
Route estimate where location data is available
Restaurant contact details
Delivery confirmation
Public status and receipt views
Customer account creation
Saved delivery addresses
Order history and favorites
Notification channel preferences (push, Telegram or both)
Profile editing
Quick reorder from order history
Arabic and English language selection

Arrive at your restaurant

From its own link or QR code

Interface illustration
Visual sequence3 screens
RestaurantDiscover
OfferChoose
DetailsDecide
🍽️ Your restaurant
Open now · delivery available
Start here
📍
Location & delivery zones
View map
›
🕒
Hours & open status
9 AM – 11 PM
›
🏷️
Featured offers
See what is new
›
📞 Contact the restaurant

Build your order

Make it yours

Interface illustration
Visual sequence3 screens
MenuBrowse
ItemCustomize
CartReview
🍔 Choose an item
Browse categories or search the menu
Browse
🥙
Chicken shawarma
Customize options
+
📝 Add notes or special instructions Optional
🛒 Smart cart Review ›
🔍 Search menu, items, offers...

Checkout with confidence

Review, confirm, and receive

Interface illustration
Visual sequence3 screens
CartReview
PaymentChoose
ReceiptConfirm
🛒 Cart summary $18.50
💳 Payment choice At checkout ›
✅ Order confirmed Receipt ›
⭐ Rate the experience after delivery

Follow your delivery

Status and location while active

Interface illustration
Visual sequence3 screens
StatusFollow
MapLocate
DoneConfirm
📍
🛵
● Active delivery Driver location · ~12 min
⏱️ Preparing your order Live ›
📞 Contact restaurant Call ›
✅ Delivered Confirm later

Come back faster

Account, history and quick reorder

Interface illustration
Visual sequence3 screens
ProfileAccount
AddressSave
ReorderRepeat
LH
Layla Haddad
Customer account
📍 Saved addresses 2 saved ›
❤️ Favorites 8 items ›
↻ Quick reorder From history ›
Synco

Your menu, your link, your customers.

The customer journey is implemented and in closed testing. Join the waitlist to test it with your restaurant.

Current beta capability · Closed testing in Syria · Not yet publicly available

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